Return & Refund Policy

Last Updated: September 16, 2026

We want customers to know what to expect before making a purchase from Hobby Vault. Because trading cards and collectibles are market-sensitive products and many products cannot be resold once opened, different return rules apply depending on the type of product purchased.

Please review this policy before completing your purchase.

Return Policy at a Glance

Sealed Products: Eligible for return within 14 days of purchase or delivery, provided the product remains completely sealed, unopened, unused, and in its original condition and packaging.

Individual Cards / Singles: FINAL SALE — NO RETURNS.

Graded Cards / Slabs: FINAL SALE — NO RETURNS.

Opened or Unsealed TCG Products: FINAL SALE — NO RETURNS.

These rules apply except where a return, refund, replacement, or other remedy is required by applicable law.

1. Sealed Products

Eligible sealed products may be returned within 14 days of the date of purchase for in-store purchases or within 14 days of confirmed delivery for shipped online purchases.

To qualify for a return, the product must:

• Remain completely unopened and factory sealed;

• Be unused;

• Include its original packaging;

• Have no removed, cut, altered, or damaged factory seals or shrink wrap;

• Be in resalable condition; and

• Include proof of purchase from Hobby Vault.

Products that have been opened, partially opened, unwrapped, tampered with, or otherwise had their original factory seal broken are not eligible for return.

Hobby Vault reserves the right to inspect returned merchandise before approving a refund.

2. Individual Trading Cards / Singles

All sales of individual trading cards (“singles”) are final.

Singles cannot be returned or exchanged because of:

• Changes in market value;

• Buyer preference or change of mind;

• Card performance or playability;

• Differences of opinion regarding condition;

• Centering;

• Expected grading results;

• Failure to receive a particular grade from a grading company; or

• Subsequent changes to a card's competitive usefulness, rarity, demand, or value.

If you receive a card different from the card you ordered, or if an item was materially misdescribed, please contact us promptly so we can review the issue.

3. Graded Cards

All sales of professionally graded cards and slabs are final.

This includes cards graded by PSA, CGC, Beckett, or other third-party grading companies.

Hobby Vault does not guarantee that another grading company will assign the same grade, that a card will receive the same grade if removed from its slab and resubmitted, or that a graded card will qualify for any particular crossover, regrade, or future designation.

Please carefully review the listing, grade, certification information, and available photographs before purchasing.

If you receive a graded card different from the item you ordered, please contact us promptly.

4. Opened Trading Card Game Products

Once a sealed trading card product has been opened, it cannot be returned.

This includes, but is not limited to:

• Booster boxes

• Booster packs

• Elite Trainer Boxes

• Collection boxes

• Starter decks

• Structure decks

• Gift sets

• Bundles

• Tins

• Cases

• Special collections

• Other randomized or sealed trading card products

Hobby Vault cannot guarantee the contents, card distribution, rarity, pull rates, card value, or specific cards contained within randomized sealed products.

Opening a product constitutes acceptance of the product and makes it ineligible for a standard return, except where otherwise required by law.

5. Market Price Changes

Trading cards and collectibles can experience rapid changes in market value.

A decrease in the market value of a product after purchase does not make the product defective and does not, by itself, entitle the purchaser to a refund, return, credit, or price adjustment.

Similarly, Hobby Vault will not charge a customer additional money because an item's market value increases after an accepted purchase.

Eligible sealed merchandise may still be returned during the applicable 14-day return period when all other requirements of this policy are satisfied.

6. Incorrect, Damaged, or Missing Items

If your order arrives with an incorrect item, is missing an item, or appears to have been damaged during shipment, please contact Hobby Vault as soon as reasonably possible.

Please retain the item, packaging, shipping box, labels, and packing materials while we review the issue.

We may request photographs of the product and shipping materials to help us investigate the claim or submit documentation to the shipping carrier.

If Hobby Vault confirms that we shipped an incorrect item or that another covered fulfillment issue occurred, we will provide an appropriate remedy, which may include replacement, refund, or another resolution as required by applicable law and based on product availability.

7. Manufacturer Defects and Product Contents

Some sealed products are manufactured, packaged, and randomized by third-party publishers or manufacturers.

Issues involving manufacturing defects, missing promotional items, printing defects, collation errors, or incorrect contents inside an otherwise properly sealed product may be subject to the manufacturer's support or replacement procedures.

Hobby Vault will reasonably assist customers in identifying the appropriate manufacturer where applicable.

Nothing in this section limits rights or remedies that cannot be excluded under applicable law.

8. Starting a Return

Before mailing an online return, please contact Hobby Vault so we can confirm whether the product qualifies for return and provide return instructions.

Contact:

Email: Edgewater@hobbyvault.com
Phone: (503) 376-2340

Please include your order number and the item you would like to return.

Do not send merchandise to Hobby Vault without sufficient information for us to identify the order and customer associated with the return.

9. Return Shipping

Unless the return results from an error by Hobby Vault or applicable law requires otherwise, customers are responsible for return shipping costs.

We strongly recommend using a trackable and appropriately insured shipping method when returning merchandise.

Hobby Vault is not responsible for customer return shipments that are lost or damaged before they are received by Hobby Vault, except to the extent otherwise required by applicable law.

10. Original Shipping Charges

Original shipping charges are generally non-refundable when an eligible product is returned because the customer changed their mind.

If a return results from an error by Hobby Vault, we will address applicable shipping charges as part of the resolution.

11. Refunds

Once an eligible return has been received and inspected, Hobby Vault will determine whether it meets the requirements of this Return & Refund Policy.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on the customer's bank, credit card company, payment provider, or other financial institution.

12. Exchanges

Product availability changes frequently, particularly for trading cards and collectibles. As a result, Hobby Vault cannot guarantee that an identical replacement or exchange will be available.

When an eligible return is approved, Hobby Vault may issue a refund rather than an exchange when replacement inventory is unavailable.

13. Order Cancellations

If you would like to cancel an online order, contact Hobby Vault as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped, but cancellation cannot be guaranteed.

Once an order has shipped, the applicable return rules in this policy apply.

14. Abuse of the Return Policy

Hobby Vault reserves the right, to the extent permitted by applicable law, to refuse returns that do not meet this policy or that show evidence of fraud, product substitution, tampering, resealing, alteration, or other return abuse.

Products returned to us must be the same products originally purchased from Hobby Vault.

15. Contact Hobby Vault

Questions about a return or this policy may be directed to:

Hobby Vault Incorporated
1109 Edgewater St NW
Salem, OR 97304
Phone: (503) 376-2340
Email: Edgewater@hobbyvault.com